Terms & Conditions
Returns, refunds and/or cancellations are currently not allowed.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.
All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team by emailing email@example.com within 14 business days of the order's delivery date or in-store purchase date. If authorized, domestic orders will be provided a prepaid shipping label. If you would like to exchange your merchandise in-store at either of our flagship locations, we will gladly provide you with a return authorization form.
After receiving the merchandise, we require up to 5 business days to process the exchange.
Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Pink Dolphin. Rare Box Campaign orders are FINAL SALE; underwear, swimwear, and other merchandise marked final sale cannot be exchanged. Original shipping fees are not refundable, however a shipping label will be provided for domestic orders to return the merchandise. Only one prepaid shipping label will be provided per domestic order.
Please note: We do not accept international exchanges. We apologize for any inconvenience this may have caused.
You will receive tracking information once it becomes available. Please allow a few days for the tracking number to become active, so you can accurately track your package.
Please allow 7 - 10 business days for domestic orders.
Please allow 10 - 21 business days for international orders.
Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Pink Dolphin will not provide any form of refund nor reship the order.
In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email firstname.lastname@example.org for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.