Where is my order confirmation?
You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact email@example.com.
Are you filling out your shipping address correctly?
Please be thorough when filling out your shipping address to avoid any mistakes. For example, always include unit or apartment # whenever applicable. Also, be sure to separate addresses between "Address Line 1" & "Address Line 2". See below:
First Name | Last Name
Apartment, suite, etc. (optional)
If you fail to enter your information properly and our system cannot verify the address, you order will be placed on hold. If we do not receive an address confirmation and/or correction from you, your order may be cancelled.
Situations beyond our control.
Pink+Dolphin shall not be held liable for service interruption arising from situations beyond our control. These may include, but are not limited to: improperly packaged shipments, incorrect shipping information, inability to obtain consignee signature, refusal of shipment, riots, strikes or labor disputes, natural disasters, and acts of God.
Can I return my item for a refund?
For more information on our return/exchange policy please click, here.
Was I charged more than once?
What you are seeing on your bank account is an authorization (a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity). Depending on your bank, pending authorizations on your account will clear within 3 - 7 business days. If you need help speeding up the process, you can contact the issuing bank of your credit card.
Please only click the “Place Order” button once to avoid multiple authorizations.
Why won’t my discount and/or credit code work?
Please be sure your code is entered correctly and applied before submitting your order. Promotional codes do expire; please look at the terms and conditions of the discount code to make sure the offer is still valid.
If you have received a unique code from us, please keep in mind it can only be used once and cannot be combined with another promotion or be applied to shipping costs. Unique credit codes do not expire.
All promotions and/or codes cannot be applied after the transaction is complete.
Using Gift Cards & Promotion Codes
Gift cards cannot be combined with any promotions or discount codes.
An item I want is sold out? Do you restock your inventory?
We do not reprint items once they have sold out. Limited releases will not be restocked once sold out.
What do the Japanese letters under the cross mean?
Can I cancel my order?
Cancellations are not currently allowed for online purchases. Please only click the “Place Order” button once to avoid multiple purchases.
How can I change something on my order?
Assuming the desired change is applicable, please contact firstname.lastname@example.org immediately. Once our warehouse has processed your order, we will be unable to make any changes.
When will my order ship?
Please allow 24 - 48 hours from the time your order is placed for processing and verification.
How can I get sponsored by Pink Dolphin?
Since we are a growing company, it would be unfeasible to sponsor every group or band. Typically we seek out artists constantly touring nationally and shooting videos and photoshoots, especially with label support. If you do not fit into the category, your email will not be replied to or ignored. Thanks for your understanding.
How can I become a model for Pink Dolphin?
Models are acquired exclusively as music artists, athletes and employees that we currently work with.
Do you have a catalog?
Catalogs are currently distributed to only retailers that have active accounts. No catalogs are distributed to consumers.
Can I contact you directly with any questions?
Please email email@example.com with any questions regarding your order. Please keep in mind that our online customer service hours are on business days from 10:00 am to 5:00 pm PST.